Bj11 Privacy Policy — Your Data Is Safe With Us

Bj11 (bj11.im) places the highest importance on the privacy of its members. This privacy policy describes what data we collect, why we collect it, how it is used, and the steps we take to keep your information secure.

This policy applies to the bj11 website, mobile application, and all other digital services. By using our platform, you agree to the terms of this privacy policy.

We follow international data protection standards and operate in compliance with applicable local laws and regulations. Our goal is simple — to give you complete confidence when using bj11.

We collect two types of information — what you provide directly, and what is automatically collected while you use the platform.

Bj11 uses your information only for specific, legitimate purposes. Details are outlined below:

• Account management: For registration, login, profile updates, and account verification.
• Payment Processing: For managing deposits, withdrawals, and transaction history.
• Customer support: To resolve your issues, handle complaints, and provide support.
• Security assurance: To detect and prevent fraud, and monitor suspicious activity.
• Service improvement: To analyze platform performance and develop new features.
• Marketing Communications: To keep you informed about relevant offers and promotions (with your consent only).
• Legal obligation: To meet regulatory and compliance requirements.
• Responsible Gaming: To monitor excessive gaming behaviour and provide appropriate support.

We never share your data with third parties for marketing purposes without your consent.

Bj11 does not sell or rent your personal information. However, data may be shared in certain circumstances:

• Payment Processor: Necessary information is shared with trusted payment gateways such as bKash and Nagad to process deposits and withdrawals.
• KYC Service Provider: With regulated and certified services for identity verification.
• Legal Authorities: We are required to disclose information when ordered by a court or upon a lawful request from a government authority.
• Technology partners: Cloud and technology providers that support platform operations — all of whom are bound by our privacy policy.
• Business changes: In the event of a merger or acquisition, you will be notified in advance.

Bj11 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.

• Essential cookies: Required to maintain login sessions and keep the platform functioning correctly. These cannot be disabled.
• Functional cookies: Remembers your language preference and display settings. Can be disabled.
• Analytics Cookies: Helps us understand which pages are visited most and how users navigate the platform.
• Marketing cookies: To show you relevant ads and offers. You may withdraw your consent at any time.

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working properly.

Bj11 only retains your information for as long as necessary. Data is kept while your account is active, and even after account closure, certain information may be retained for a limited period for the following reasons:

• Financial transaction data: minimum 5 years (legal obligation).
• KYC verification data: 3 years after account closure.
• Gaming history: up to 2 years (for dispute resolution).
• Log files and security data: 1 year.
• Marketing consent: Until consent is withdrawn.

Bj11 uses the latest technology and processes to keep your data secure. Our security infrastructure is outlined below:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Data Encryption: Sensitive data remains encrypted even when stored in the database.
• Firewall Protection: Our advanced firewall system blocks unauthorized access.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
• Regular Security Audits: Regular system verification conducted by third-party experts.
• Staff Training: Only authorized personnel have access to specific data.

As a bj11 member, you have several important rights regarding your personal data. Here's what you should know:

Bj11 is strictly operated for individuals aged 18 and above. We do not knowingly collect personal information from anyone under 18.

• Age verification is mandatory during registration.
• Any account found to belong to a minor is closed immediately.
• Any data collected from a minor will be deleted.
• If parents have any concerns, they can reach out to support@bj11.im.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us:

• Email: support@bj11.im
• Live chat: Available 24/7 from any page on the platform
• Response Time: Usually within 24 hours; up to 30 days for complex matters

If this privacy policy changes, the update date will be noted at the top of the page, and you will be notified by email for any significant changes.